Shipping Policy

We aim to process and dispatch all orders promptly to provide a reliable service.

• Orders are typically processed within 1–3 working days (excluding weekends and bank holidays).

• Delivery times may vary depending on the product and supplier.

• Once dispatched, you will receive a confirmation notification where applicable.

Please ensure all delivery details are correct at checkout. We are not responsible for delays or failed deliveries due to incorrect information provided.

For larger equipment or supplier-shipped items, delivery times may be longer. We will keep you informed where possible.

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Returns & Cancellations (UK Consumer Contracts Regulations 2013)

Under the Consumer Contracts Regulations 2013, you have the right to return your order within 14 days of receiving your goods.

• You must notify us of your intention to return within this 14-day period.

• After notifying us, you have a further 14 days to return the item.

• Items must be unused, in original packaging, and in resellable condition.

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Non-Returnable Items

In line with UK regulations, the following items are non-returnable:

• Sealed hygiene products once opened (e.g. PPE, disposable items)

• Items that have been used

• Custom-made or personalised items

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Faulty, Damaged or Not as Described Items

Under the Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement if goods are faulty, not as described, or not fit for purpose.

• Please contact us within 48 hours of delivery if your item arrives damaged.

• Provide photos and details of the issue.

• We will resolve the issue as quickly as possible.

If a fault is confirmed, we will cover return costs and offer a suitable resolution.

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Refunds

• Refunds will be processed once the returned item is received and inspected.

• Approved refunds will be issued to the original payment method.

• Please allow 5–10 working days for the refund to appear.

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Return Costs

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.